To Our Customers,
As our local government has issued a civil emergency order, we want to let our customers know that our business and industry are considered essential and we are open. Our business hours will continue as usual: Monday – Saturday from 9:30 am to 6:00 pm. We are offering appointments if you would like as well as phone and electronic communication. Please feel free to call us at 417-869-1513 and we will gladly do our best to accommodate your needs. We expect that your fireplace and outdoor spaces will be getting more use in the upcoming weeks and we are here to support our clients with services in this difficult time.
If you need sales or service please use the following options to contact us. We will do our best to reply in a timely manner. Please be aware that some of our staff will be working from home and return communications may be delayed in some cases. You can reach us in the following ways:
Installations, Deliveries, In-Home Services & Consultations:
Already-scheduled installations, deliveries, and in-home consultations are being confirmed according to our customers' comfort levels, and the utmost care is being exercised by our technicians. All staff have been trained to exercise a rigorous protocol in maintaining the safest environment possible. This includes maintaining appropriate distance from our customers. Any employee who feels unwell, exhibits any symptoms, or who has had confirmed or presumptive exposure is required to stay home.
We will be calling before heading to your home to confirm the following:
· Confirm no one in the family is sick or has been in the past several weeks
· Request the use of a location in home for hand washing for our technicians
As this situation continues to evolve, we will closely monitor guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and local health officials around the country. We will continue to rely on their recommendations and expertise to inform our decisions with the health and well-being of our customers, employees, and communities as our highest priority.
Stay well and please know that we're right here on the other side of the screen, keyboard, or phone for you.